Troubleshooting

Find what you see on screen, and follow the link.

Start at the status bar

You see	Go to
Disconnected, or no port to pick	Connection problems
Connected but Not responding	Connected but not responding
A banner under the status bar	Firmware problems
Green, Responding, no banner, but something else is wrong	Keep going

Then the Control screen

The coloured status banner says what the machine is doing and the next step.

You see	Go to
Waiting for the machine, badges showing —, controls greyed out	The machine won't move
Fault: anything but NONE (the badge is red)	Faults
Restriction: anything but NONE	Restrictions
Motion is off, Jog and Home greyed out	The machine won't move → Motion is disabled
Everything reads NONE but a jog does nothing	The machine won't move

Or by task

Problem	Go to
Flashing fails or the version doesn't change	Firmware problems → Flashing fails
A calibration run stops or reports an error	Motor calibration → What the findings mean
Force reads wrong	Load cell calibration
A test stops early, hangs in running, or can't be viewed	Tests and data
The app asks for the data folder again, or saves fail	Tests and data → Data folder

What "normal" looks like

Connected, Responding, no banner, Fault: NONE, Restriction: NONE, and Enable motion available. Theory of operation explains what each of those means inside the machine.

Still stuck?

File a report from About → Report a bug: it attaches the app's session log, which is what a problem gets traced from. See Reporting a bug.